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Installation – How to install and setup a Application Server and Clients

 

How to install a central Sharperlight Application Server

 Sharperlight Application Server Install

 
 
If the Sharperlight Windows Service fails to start due a message that the service did not repond in a timely fashion please extend the service timeout period using the steps below. This error can occure because Windows is trying to validate the Sharperlight signed certificates online when internet access has been blocked or is offline.  Therefore the service timeout is caused by the failure to connect to the internet to check the certificates.  Please extend the Service timeout in the Windows Registry or adjust the Internet Options to not check certificates online.
 
Registry Extend Service Timeout
SharperlightWinServiceTimeoutMsg.png
  • In the Registry Editor, click the registry subkey HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControl
  • In the details pane, locate the ServicesPipeTimeout entry, right-click that entry and then select Modify.Note: If the ServicesPipeTimeout entry does not exist, you must create it by selecting New on the Edit menu, followed by the DWORD Value, then typing ServicesPipeTimeout, and clicking Enter.
  • Click Decimal, enter the new timeout value in milliseconds (Try a number like 120000), and then click OK.
  • Restart the computer.

http://integrityitsolutions.blogspot.com.au/2009/04/how-to-increase-timeout-on-startup.html

http://www.itgeekdiary.com/increase-the-service-timeout-period/
 
 SharperlightWinServiceTimeout.png

 

Internet Options for turning of online certifcate validation – Internet Explorer
 
InternetOptionsCertCheck.png

Client Install

 

 Datamodel Installer

 
 

Trouble Shooting Missing Excel Add-in

Excel creates registry keys when an add-in is added.  The follow are reasons are why the add-in may disappear.

  1. Excel did not have permissions to create the registry keys  (Run Excel as Admin and add the Sharperlight Add-in then close and open Excel again)
  2. The IT department may have scripts to clear down the users profile on logoff and copy a basic profile on logon which is missing the add-in registry keys
  3. There is another add-in that doesn’t comply with add-in rules and always assumes it will be the first or last add-in for example.  Try adding Sharperlight after this add-in not before.  For example Analysis ToolPak has been known to cause issues when it is not the last Add-in in the list.
  4. In Trust Centre on the Add-ins tab make sure that Disable all Application Add-in is not on

https://msdn.microsoft.com/en-us/library/bb386106.aspxhttp://community.spiceworks.com/topic/457676-excel-2013-add-ins-tab-keeps-disappearing-from-ribbon

Category: Video
Published: 9/05/2013 1:15 PM

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